- ★ Is there a limit for the number of shipment request at a time?
- Can you let me know more about ‘Status’?
- Can you ship multiple items all together?
- Can I make shipment request even when lacking the stock?
- How can I confirm if my item has been shipped?
- How many days will it take before shipping?
To specify shipping option
- Can I ship my item by freight collect?
- Can you ship my item by C.O.D.?
- Can I specify to pick up at convenient store?
- Do you offer a pickup service at an operation office of the shipping carrier?
- What’s ‘Request from the consignee’?
- Can I specify the sipping carrier?
- Can you include the detailed statement?
- Can I alter my details that are to be printed on the included detailed statement?
- How does the details on an invoice look?
- Can I add my message on a detailed statement to be included in a box?
- Can I change product name which is to be printed on an included detailed statement?
Alteration/Cancelation of a shipment request
- Can you tell me about the process after items are returned?
- With the destination address without house number, error message ‘The address does not contain figures’ appeared
- I can’t ship as the address automatically entered from the ZIP code shows error
- I made a shipment request by 12:30pm but the status is still ‘Soon’ not’ Ready’ yet.
- What if an international shipping item wasn’t arrived?
- Can I make an inquiry directly to the shipping carrier?
- Which language can I use for an international shipping address?
- What’s EMS?
- What’s Intermational ePacket?
- Can you ship overseas?
- What should I do to use your international shipping service?
- Is there a restriction on the country you can ship?