What’s your procedure for address unknown?

You will be notified by email if a destination address was unknown as with other problems.

If you reply within the fixed time limit written on the email, you can redirect the item to the specified address.
However, for a redirection needs to change the operation office, a shipping charge from the original operation office to the redirect address will be applied by freight collect. For the case that the operation office is not changed, the redirection charge will not incur.

If we do not hear your response, the item will return to the warehouse.
If that were the case, shipping charge for shipping carrier may occur as well as the returned item charge.

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