What if I send my item with wrong in-stock ID/in-stock request (item or quantity) or I want to cancel my request?

If the timing is before commencing in-stock operation at the warehouse, you can alter and cancel contents of in-stock request on the each request page by going to [In-Stock Request]>[Requesting].
However these changes can be made only for the request whose ‘Status’ is ‘Waiting’.

To operate, click [Edit Contents of Request] [Request Cancellation] or the icons corresponded on the each in-stock request page.
In the event that you sent an item listing wrong in-stock ID, edit contents of the item for the in-stock ID to the correct ones.
*when in-stock ID completed with the in-stock process or deleted is listed, the box will be registered as ‘Unknown box’ so please start the process there.

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In case, an item which does not belong to the in-stock request was included, it will be registered as unknown item.
If an actual number of items and the number of its request do not match, the in-stock operation carries out based on the result number of the items. Even so when confirmation required for the both numbers, contact our customer support team within 7 days.

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